All
FAQ
Announcements
Product documents
How do I submit my proof of address (POA) in the United Arab Emirates (UAE)?
If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder.Sample of the supported POA documents Full bank statement for verification purposes Electricity and water bill for verification purposes Internet bills for verification purposes EJARI for verification purposesPublished on May 7, 2024Updated on Nov 17, 20251,115How do I enhance my OKX app security?
Unknown apps (for example, "cleaner," "toolkit," or "meeting" apps) install themselves automatically. You experience frequent pop-up ads or unwanted redirects to suspicious websites. There are unauthorized transactions on your account. Your keyboard input or clipboard content is modified unexpectedly.How do I remove malware and secure my device? Uninstall suspicious apps: Remove any apps downloaded from unofficial sources.Published on Mar 21, 2025Updated on Mar 3, 202636How do I submit my proof of address (POA)?
Valid utility bills such as water, electricity, gas, home attached television or internet bills, landline telephone bills. Mobile phone statements are not acceptable. Mortgage statement which is issued by a regulated financial institution. Correspondence from a Central or Local Government Authority, Department or Agency such as pension, unemployment benefits, tax documents and housing benefits. National ID card/Residence permit/Driver license.Published on Sep 5, 2023Updated on Feb 23, 20264Guide to ID and selfie photos for identity verification
If you're required to provide a selfie holding an ID during the verification process, make sure you follow the instructions below: The ID you're holding should be the same as the one you photographed in the steps described above; The photo side of your ID should be facing towards the camera; Take your selfie in a well-lit space; Make sure the info on your ID is clearly legible; Make sure your face is fully visible, unobstructed by masks, hats, or glasses, etc.; Make sure your ID isn't blocking yourPublished on Oct 13, 2023Updated on Jan 28, 202613,729A beginner's guide to identity verification
The following types of documents can be used to verify your address for identity verification: Utility bills (water, electricity, and gas), bank statements, and property management invoices that were issued within the last 3 months and clearly show your current address Documentation or voter identification listing your full address issued within the last 3 months by your state or local government, your employer's Human Resources or finance department, and university or college8.Published on Apr 30, 2026Updated on Apr 30, 2026How do I submit my proof of address (POA)?
Valid bank statements Tax form, tax statement, or tax return Pay stub that contains residential address Valid rental agreement (the remaining tenure cannot be less than 2 months) A valid government-issued document that shows your current name and address Valid utility bills such as water, electricity, gas, home attached tv or internet bills, landline telephone bills (mobile phone statements are not acceptable)Before uploading your Proof of Address, please ensure the following: The POA must be yourPublished on Sep 5, 2023Updated on Apr 28, 2026856
Showing 1-6 of 6 articles