If you're not receiving the code, you can try the following methods. Check your spam or junk folder and your email's filter settings to see if any authentication code emails have been misdirected. If your spam folder is full, try clearing some space in it.

Select didn't receive anything to change different verification method You can choose other alternatives you would like to use to verify Select other alternative authentication methods if your SMS code doesn't arriveOn the web Select call me instead if you can't receive the SMS code Select call me instead if you are unable to receive the code If the above doesn’t help, you can try to self-reset your mobile number from our app according to our guidance If self-reset still doesn't work, submit a request

Check if the bound code includes a discount Method 1: In the Referral Center, look for a discount indicator next to the bound code Example: Bound: OKXDEX (20% off) Method 2: On the DEX order page, check the service fee display Example: Service Fee: 0.68% (0.85%)Commission Distribution and QueriesWhen do commissions arrive? In real time. After your friend’s trade settles, commission is immediately sent to your wallet.

Start logging in and select Switch verification method (in the app) or Call me instead (on the web). You'll then be able to log in with voice, email, or authenticator app code depending on the platform. Switching verification method in the app Switching verification method on the webI want to reset my phone number You can reset your phone number completely, both in your OKX account and on the login page. To do this, follow this guide: How do I reset Two-factor authentication (2FA)?

Start logging in and select Switch verification method (on the app) or Switch to phone verification (on the web). You'll then be able to log in with SMS, voice, or email code depending on the platform. Switching verification method in the app Switching verification method on the webI want to unlink my authenticator app You can unlink your authenticator app completely, both in your OKX account and on the login page. To do this, refer to the guide below: How do I change my authenticator app?

Note: T+1 restrictions cannot be appealed for early unfreezing.

However, for security reasons, fund withdrawals will be disabled for 24 hours after making any changes.API To view or delete your APIs: Select the Menu icon on the app > Pull down to access the Toolbar > Select API > Delete any APIs not created by the account owner.Trusted device Visit your Security Center and review Device Management.If you see any unrecognized devices, we recommend removing them immediately to secure your account.Payment method It’s important to keep your payment methods accurate

Select Clear Cache first. If issues persist, select Clear Data (this logs you out but fixes many deep bugs).For iOS There’s no direct “Clear Cache,” but deleting and reinstalling the app achieves the same effect.For browser Open your browser settings. Find the Privacy or Clear browsing data section. Select Cookies and Cached files, then confirm to clear them.

Choose your sharing method: you'll have the option to: Copy a shareable link: ideal for sending the details via chat, email, or social media. Download an image of the order details: useful for sharing in discussions, forums, or presentations. Share with your peers: once you’ve generated the order details, send the link or image to your trading group, mentor, or peers. This enables a clear and structured discussion of your trading approach.

Clear cache or app data For Android: Go to Settings. Select Apps. Choose the OKX app. Tap Storage. Select Clear Cache. If the issue continues, you can also select Clear Data (this logs you out but may resolve deeper bugs). For iOS: iOS doesn’t provide a direct cache-clearing option. Instead, delete and reinstall the app to refresh stored data.4.

Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.

When setting up a passkey on Android, you can choose to use common biometric methods such as fingerprint or face recognition for easier and more secure access.6. What if I receive a message saying passkeys aren't supported in my region? If you see a message stating that the Passkey feature is not supported in your region on this device, it may be due to an outdated app version.

The Activity Page gives you a unified view of your trading activity, so you always know where you stand.Portfolio Page The Portfolio page provides a clear breakdown of your assets and makes managing them fast and simple. Portfolio page on OKX appKey Features of the Portfolio Page: Clear Breakdown: Easily see the separation between your cash holdings (e.g., Australian Dollars), your crypto assets.

Review of fraudulent tactics: Step 1: Fraudsters utilize enticement methods to prompt users to click on third-party links, redirect from the recharge entry to the wallet, and use malicious code to fill in the contract address for the token. Step 2: During the transfer operation, there will be warnings about the effect and risk of altering permissions. If the user proceeds, it leads to malicious alteration of permissions.

Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.