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Why hasn’t my deposit arrived yet?
Double check to see that you've indeed signed and sent your transaction.Wrong address or blockchain network When sending your crypto out, make sure that you’ve chosen the proper network and that you double check your receiving address. If you’ve sent your crypto to the wrong receiving address or blockchain network, please reach out and file a support ticket.Published on 27 Mar 2024Updated on 12 Sept 2025316What should I do if my withdrawal was sent to the wrong user ID (UID)?
Always double-check the UID or withdrawal address before confirming a transfer. Consider using the Address Book feature in your OKX account to save frequently used addresses safely. Enable security reminders and confirmations in your account settings to reduce mistakes.Published on 13 Oct 2025Updated on 27 Jan 202618What's the multisig scam?
Double-check permissions Before signing any contact, carefully review the permissions you're granting. If something seems off, don't proceed. Stay informed Regularly update yourself with the latest security tips and information from trusted crypto communities and sources. For more info on this topic, visit here.Published on 20 Aug 2024Updated on 5 May 2026102How do I identify OKX official accounts?
Note: it might be a fake admin account if you can’t find a username or it’s being placed under the Bio section instead. Open user info in Telegram and copy the username Go to our channel verification to verify the page link and username. You can refer to the How do I verify OKX accounts section to learn more about how to verify the page link and username.Phone call Copy the phone number that you have received and go to our channel verification to verify the phone number.Published on 11 Aug 2023Updated on 8 May 20265,376How can I get my project listed on OKX?
Include short bios of key team members highlighting: Relevant experience Roles and responsibilities Notable achievements A strong team builds trust.Is financial transparency important? Yes. Share information about: Funding sources Capital allocation Investor backing Transparency improves credibility.Should I provide updates during the process? Yes.Published on 16 Apr 2026Updated on 6 May 2026How do I complete the required tasks shown in the app?
Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams. Access these tasks through the official app only.Step 2: Select your pending tasks After selecting the banner, you'll be directed to the Security Task Center page showing the actions you need to complete.Published on 3 July 2025Updated on 10 July 202537How do I fix errors when submitting my institutional verification?
Double-check that all required fields are accurately completed. If you're unable to proceed as you're waiting for your team to prepare certain documents, you can continue working on other parts of the application. Use the progress bar on the side to navigate and fill out any remaining sections. Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB.Published on 10 Oct 2024Updated on 8 Oct 202560How do I reverse my trading position with one tap?
Go to Trade > Positions Select the position you want to reverse Select the Reverse button (double-arrow icon for App) Note: this feature is available only in One-Way Mode; Hedge Mode isn't supported.Published on 5 July 2025Updated on 6 Apr 202610How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
Incorrect backup password: Double-check the password you set for the cloud backup. The backup password must be at least 6 characters long and doesn't have any special format requirements. Please note that this password is different from your wallet password. Insufficient cloud storage: Ensure there's enough available storage in your cloud drive. You may need to clear some space before trying again.Published on 12 Jan 2023Updated on 2 Mar 20269,616How do I mint NFTs?
Note: Double-check the signature message and be on alert against any scams. Make sure you've enough crypto assets (such as ETH) in your wallet to cover mint and transaction costs. Connect your wallet first before proceeding to mint NFTsStep 3: Mint them on the websites Select Mint on the official website of the NFT project. Follow the prompts on the page to complete the mint. It usually requires you to enter the NFT quantity, pay the transaction fee, and confirm the payment.Published on 5 May 2023Updated on 28 Jan 2026667How do I modify TP/SL?
Select Add under the TP/SL column Select the Add option under TP/SL to modify the position Modify TP/SL levels: A window will pop up, allowing you to set new TP/SL levels Enter your desired TP/SL price Fill in the TP/SL trigger price before confirming Select Confirm to save the changes Review and confirm: Double-check the modified levels to ensure they're set correctly Confirm your changes by selecting ConfirmWhat are the tips for setting TP/SL?Published on 13 June 2024Updated on 10 Sept 202534Lead traders: Spot lead trading guidelines
Make sure to take risk-control measures, stop losses, and avoid holding unprofitable trades Create a high-quality bio to help establish your trading identity. Here is a high-quality trading bio example: Experience: Master's in Financial Engineering & 6y finance experience. Specialize in futures & options. Traded crypto since 2015 and experienced many bear & bull markets.135%+ PnL in stocks. Increased crypto from 1k to 50k USDT. Trading style: Mostly trade mainstream crypto, like BTC & ETH.Published on 30 Oct 2023Updated on 8 May 2026196What limits are there for futures copy trading?
CVC-USDT, BICO-USDT, FLOW-USDT, SSV-USDT, AUCTION-USDT, CTC-USDT, ACE-USDT, CETUS-USDT, METIS-USDT, NMR-USDT, JOE-USDT, FXS-USDT, LQTY-USDT, ZETA-USDT, GODS-USDT, ONE-USDT, ACH-USDT, T-USDT, ICX-USDT, ENJ-USDT, RAY-USDT, AEVO-USDT, TNSR-USDT, MEW-USDT, MERL-USDT, PRCL-USDT, ZENT-USDT, GLM-USDT, NOT-USDT, ATH-USDT, ZK-USDT, CVX-USDT, DOGS-USDT, CAT-USDT, BRETT-USDT, CATI-USDT, HMSTR-USDT, GOAT-USDT, SCR-USDT, ACT-USDT, OL-USDT, MORPHO-USDT, DEGEN-USDT, ARKM-USDT, MAJOR-USDT, VANA-USDT, AIXBT-USDT, BIO-USDTPublished on 31 Oct 2023Updated on 6 May 2026253What's the Spot DCA (Martingale) bot and how do I use it?
For example, with a 1% initial price step and a multiplier of 2, the safety orders will be placed at 1%, 3%, 7%, and so on (doubling the gap after each order). Stop loss (SL): another optional setting to limit losses. If the price drops to this level, the bot will stop trading and sell all base assets at the market price.How do I manage my Spot DCA (Martingale) bots?Published on 12 Feb 2025Updated on 17 Nov 20252How to withdraw, trade and stake WLD tokens on OKX wallet?
Double check your Op-WLD address. If it is correct, select the confirmation of your Op-WLD wallet address. Choose amount that you would like to send to OKX Wallet and select Preview Send. Select and hold the Hold to send button. Hold the button to send the token You will receive the Order Successful notification once it's completed. Successful notification of your transactionHow do I trade WLD tokens on OKX Wallet?Published on 28 July 2023Updated on 12 Feb 2026103