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What should I do if I accidentally deposit crypto that OKX doesn't support?
If you see untradable assets in your account but the withdrawal button is unavailable or greyed out, it may be because the asset is an unsupported token or the withdrawal channel has not been enabled yet. In this case, please submit the feedback form.Published on 26 Sept 2023Updated on 3 May 20261,963How do I enable or disable my Trader Mode?
You can check your Trader Mode status in various areas, and the status is color-coded: 🟢 Green = Enabled 🟠 Orange = Disabling automatically in less than 3 days ⚪ Grey = Disabled Status indicators appear in multiple sections of the wallet. Use them to manage your enabled status and avoid trading interruptions.Published on 22 Aug 2025Updated on 23 Mar 2026231How do I avoid scams from off-site communication in P2P transactions?
They then demand extra payments outside our platform, cancel the trade after receiving the cash, and move the USDT elsewhere—leaving the buyer with neither their crypto nor a refund.What are some of the warning signs to look for? Requests to move conversation to WhatsApp, Telegram, or other platforms. Fake “OKX Support” emails or messages. Requests for extra payments outside the platform. Suspicious claims such as “account restricted, help me unlock it.”Published on 11 Sept 2025Updated on 26 Sept 202515How can I protect myself from scammers?
It's technically impossible for us to hold to payments made outside of the OKX platform. We'll release the crypto to the buyer's account after the seller confirms the payment has been received and selects the Release Crypto option.2. What should I do if I'm dealing with a scammer or have been scammed? Raise a dispute immediately if you find any suspicious activities or scammers during the transaction process. Our customer support team will look into it and contact you.Published on 21 Aug 2023Updated on 3 Mar 202612,190How does the V3 liquidity pools work on OKX DeFi?
However, if the price moves outside the range at which the LP specified, they'll stop earning rewards. This means that the v3 model requires more of an actively managed approach from LPs who are dealing with volatile tokens. This is done to maintain the liquidity of the pool and to help manage impermanent loss. Here are some examples: If you provide liquidity to an ETH/USDC pool with a range of 1,000 to 2,000 USDC per ETH, your ETH will be swapped to USDC as ETH approaches 2,000.Published on 14 May 2024Updated on 12 Sept 202525OKX listing mechanism
Orders priced outside the permitted range may be cancelled. After trading begins Orders are matched according to normal trading rules. Trading fees are charged only on executed orders. Price limits and order cancellation During pre-open, orders must comply with the applicable price limits based on the pre-open reference or indicative price. Buy orders priced above the upper price limit will not be allowed. Sell orders priced below the lower price limit will not be allowed.Published on 27 Apr 2018Updated on 2 Apr 20267,495OKX P2P dispute handling rules
*Uncooperative or bad-faith behaviour including but not limited to; engaging in any fraudulent activities with the intention of deceiving their trading partner, non-paying buyers and non-releasing sellers, abusing the dispute process by creating false dispute and accusations, unresponsiveness, delayed, hostile communication or hidden fees or charges or any attempt to change the terms after the order has been created and leading other users to communicate or trade outside of OKX P2P trading platformPublished on 28 Aug 2023Updated on 29 Apr 20261,129OKX P2P verified merchant service agreement
THE OBLIGATIONS IN THIS AGREEMENT INCLUDE, BUT ARE NOT LIMITED TO, CLAIMS THAT TRANSACTION/TRADING EXECUTED AND/OR MADE AVAILABLE BY OR ON BEHALF OF YOU, INFRINGES UPON THE RIGHTS OF THIRD PARTIES, OR IS OTHERWISE UNLAWFUL. f) Limitation of Liability This Site disclaims any and all liability resulting from the disclosure of your login information to others, the impact of any malicious or unauthorised activities by third parties, technical difficulties outside this Site’s immediate and reasonablePublished on 15 Sept 2023Updated on 28 Jan 2026739What can help prevent P2P crypto scams and protect my assets?
Avoid transacting outside of our P2P platform: P2P crypto scams occur when scammers bypass a platform's escrow system and transact externally. Limit your P2P transactions to our P2P platform to add an additional layer of security to your P2P trades. Our P2P escrow system holds the traded crypto on our platform and releases them to the buyer only when transactions are authorized.Published on 2 Sept 2023Updated on 12 Feb 20261,462Lead traders: Spot lead trading guidelines
Frozen assets can't be used as margin, transferred, withdrawn, or used for purposes outside of the lead trade. You can check which assets are frozen under My assets. Unlike regular spot assets, spot lead crypto currently can't be sold by going to Trade > Spot > Sell. You can sell it in one of the following places: Trade > Lead trades > All lead trades or Spot lead trades Copy trading > My lead trades > Ongoing Currently, spot lead trading doesn't allow for setting a custom sell amount.Published on 30 Oct 2023Updated on 8 May 2026196
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