FAQ
Account management and security
- How do I freeze my account? (web)Published on 22 Aug 2023Updated on 24 Mar 2026402
- How do I freeze my account? (App)Published on 22 Aug 2023Updated on 25 Mar 2026369
- How do I migrate my email address or phone number to another account? (web)Published on 22 Aug 2023Updated on 7 May 2026393
- How do I migrate my email address or phone number to another account? (app)Published on 22 Aug 2023Updated on 17 Apr 2026594
- How do I change my login password?Published on 22 Aug 2023Updated on 7 May 202619,652
- How do I update my login password?Published on 22 Aug 2023Updated on 15 Oct 202530
- How do I transfer/deposit crypto with my sub-accounts?Published on 22 Aug 2023Updated on 23 Apr 20267,749
- I haven't received the verification codePublished on 16 Aug 2023Updated on 7 May 202632,989
- I haven't received the SMS codePublished on 16 Aug 2023Updated on 9 Feb 202627
- How do I create passkeys? (app)Published on 16 Aug 2023Updated on 1 May 202613,186
- How do I create passkeys? (web)Published on 16 Aug 2023Updated on 29 Jan 20264,282
- My authenticator app isn't working, what should I do?Published on 11 Aug 2023Updated on 9 Feb 20262,091
- Disabling cloud sync on your authenticator appPublished on 12 May 2023Updated on 24 Apr 20264,716
- What can I do if my device is running in an unsafe environment?Published on 19 Jan 2023Updated on 12 Feb 2026301
Showing 31-44 of 44 articles