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Local tax rules may apply to transactions involving digital assets. Please note that the value of the prize may fluctuate and may not be equal in value at the time a recipient has the ability to withdraw to the actual withdrawal time based on market fluctuation. Prices of digital assets, including stablecoins, can and do fluctuate at any moment. Due to such price fluctuations, you may experience an increase or decrease in value of your assets at any given moment.Published on May 15, 2023Updated on Nov 17, 202521OKX listing mechanism
Indicative opening price During the Call Auction period, OKX may display an indicative opening price for reference purposes. The indicative opening price may change as orders are placed, cancelled, or modified. The indicative opening price does not represent the final execution price.Published on Apr 27, 2018Updated on Apr 2, 20267,495Brazil Referral Program - Terms and Conditions
Please note that the value of the rewards may fluctuate and may not be equal in value at the time a recipient has the ability to withdraw based on market fluctuation. Prices of digital assets, including stablecoins, can and do fluctuate at any moment. Due to such price fluctuations, you may increase or lose value in your assets at any given moment.Published on Jan 24, 2024Updated on Nov 17, 2025244Why is my deposit locked?
Deposit locked due to Travel Rule additional verification If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which you may require supplementary information for it to be unlocked. You should obtain the legal name of the sender and ask whether they are sending from an exchange or private wallet address. Additional information such as, but not limited to, country of residence may also be required.Published on Dec 19, 2023Updated on Apr 24, 2026981What should I do when my Web3 wallet BTC balance is insufficient?
Unlock your UTXOs, but remember that the inscription may be lost during the transfer of BTC.Published on Nov 17, 2023Updated on Nov 17, 2025359Why hasn’t my deposit arrived yet?
For some networks (such as EOS), you may need to include a memo or tag along with the receiving address. If your memo is incorrect, your deposit may not go through. Again, please submit a support ticket as soon as possible.Published on Mar 27, 2024Updated on Sep 12, 2025317Why is my account restricted and what should I do?
If you do not respond to any requests by the specified deadline, your account restriction may be extended or your account may be suspended until the required information is received.What can I do when my account is restricted? Once your account is restricted, you may still be able to: Log in to OKX View balances and transaction history Close open positions Submit any required documents or information Note: restrictions may vary depending on the specific scenario.Published on Feb 27, 2026Updated on May 8, 2026555Why can’t I see or use my crypto balance?
Sometimes, you may notice that your deposited or traded crypto isn’t available for use right away. This can feel frustrating, especially if you’re trying to make a trade quickly or need access to your funds urgently. But don’t worry—this may happen because because of how balances are allocated across accounts or how trades are processed.Published on Oct 14, 2025Updated on Apr 29, 20266OKX Card Brazil Referral Program — Terms and Conditions
OKX may perform risk monitoring, AML checks, and compliance reviews at any time. 9.2. OKX may disqualify users or cancel rewards where activity appears suspicious, non-commercial, or inconsistent with the intended purpose of the Program.10. Modifications, Suspension, and Termination 10.1. OKX reserves the right to modify, suspend, or terminate the Program at any time without prior notice. 10.2.Published on Feb 26, 2026Updated on May 7, 202631What is the New User Full Rebate Program?
Note: In order to comply with local regulations, certain features may not be available in your region. This Program and its rewards are subject to OKX's eligibility criteria and may be modified at any time.Published on Mar 16, 2026Updated on May 12, 20263Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.Published on Oct 17, 2024Updated on Feb 12, 20261,931How do I protect my account from Trojan horse takeovers?
Malicious Websites and Pop-ups Simply visiting a compromised website or clicking on deceptive pop-up ads may trigger an automatic malware download. This is known as a drive-by download. Social Media Traps Hackers may impersonate legitimate brands or accounts and distribute malicious links through public posts, comments, or group discussions.Published on May 30, 2025Updated on Feb 5, 202614Why can't I join or claim rewards from a campaign?
Your account may be temporarily restricted from joining certain campaigns based on campaign-specific eligibility terms or platform rules. You can continue to use other features on the platform as usual, including trading, deposits, and more. You may click the button below to request review eligibility.What could be affecting my campaign eligibility? Campaign eligibility is determined by system checks to ensure fairness and platform security.Published on Jun 10, 2025Updated on May 12, 202614,633How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
Several factors may limit the withdrawable portion: You may have already withdrawn part of your Grid Profits earlier from the same bot. If you performed a Grid Edit or Add Investment, your Grid Profits at that time may have been fully reinvested—resetting your withdrawable amount to zero. Grid Profits are approximations and may include small rounding differences or estimated fees (which are charged in different currencies), as described in the example in (3) above.Published on Jun 20, 2025Updated on Apr 30, 202657Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Then, submit the request and complete the necessary password or verification steps.Important note: If you’re withdrawing to a saved address from your address book, the Tag/Memo field may not appear, as it was already saved when the address was added. If you're unsure whether the receiving platform requires a tag/memo, contact them to confirm before proceeding. Never enter random digits — submitting an incorrect tag/memo may result in permanent loss of funds.Published on Aug 22, 2023Updated on May 6, 2026417