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X Layer upgrade and OKT/OKB asset handling FAQ
X Layer is an open and decentralized public blockchain launched by OKX and isn't limited to serving the OKX exchange.Can OKB be used to offset exchange trading fees? No. OKB can't be used to offset exchange trading fees, and holding OKB doesn't affect fee discount tiers.Published on Aug 13, 2025Updated on Jan 29, 202629Why is my deposit/withdrawal suspended?
Please stay tuned to our announcements for the most up-to-date status reports.Network upgrade (Deposit/withdrawal suspension) The project team takes care of mainnet migration. Once it's completed, there will be an announcement on the website that you can refer to. If I encounter this situation, what should I do?Published on Aug 31, 2023Updated on Jan 26, 20261,018How do I download my account statements?
Select Order history to view your order history Select Download to enter the Download order history page Select Download to enter the Download order history page Select your preferred date range, then select Export Note: VIP users can download statements from February 2021 onwards. Select Export after selecting your preferred date Once the statement is ready, you can select Download to download the statement Note: the statement might take some time to generate.Published on Nov 6, 2024Updated on May 5, 202690What's demo trading and how do I use it?
Go to okx.com, hover on the Trade section and select Demo trading to launch the trading simulation mode page for the web version. Select Demo Trading from the Trade option on the main bar to start risk-free trading You’ll see the total amount of demo assets that you can trade with, such as USDT, BTC and various other cryptocurrencies.Published on Oct 1, 2025Updated on May 5, 20263My phone isn't working, what should I do?
You can do it in your device's general settings: Android: Settings > General Management > Date and time > Automatic date and time iOS: Settings > General > Date & Time > Set Automatically Sync your mobile phone and desktop times Clear OKX mobile app cache or desktop browser cache and cookies Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app If this doesn't help, you'll need to change your phone number.Published on Aug 1, 2024Updated on Jan 27, 20268What should I do if my withdrawal was sent to the wrong user ID (UID)?
Provide the following details: Your UID and account information (for example, name, email address, date of birth) The recipient’s UID (if known) Reference ID Date, time, and amount of the withdrawal Our Support team will review the case and attempt to reach out to the recipient on your behalf. Notes: We'll not disclose another user’s personal information due to privacy and compliance requirements. The return of funds depends entirely on the recipient’s cooperation.Published on Oct 13, 2025Updated on Jan 27, 202618What are X-Perps (Expiry Perps)?
The key difference is that they have a fixed settlement date 60 months (5 years) from issuance. Because the settlement date is so far in the future, X-Perps behave functionally like perpetuals for the vast majority of traders.How does X-Perps differ from standard perpetual futures?Published on Apr 15, 2026Updated on Apr 30, 2026What are Source of Funds (SoF) and Source of Wealth (SoW)?
Shows your full name, amount, date of transaction, and name of the centralized crypto exchange (e.g., Binance or Coinbase) Staking reward statement Shows your full name or wallet address, reward amount, and date of reward Sale of assets (non-digital) Brokerage Account Statement Shows the sale of securities Sale Record Shows official transaction records Legal Professional Letter Shows asset sale details (For example: Lawyer's confirmation) Bank Statement Shows the transaction history of receivedPublished on Dec 24, 2024Updated on May 7, 2026806What onboarding information is required for a fund?
Provide identifying information Provide identifying information for the government-owned enterprise, such as your institution’s legal full name, registration address, registration number, date of incorporation, principal place of business (if different from the registered address), institution type, and industry, amongst other pertinent and verifiable data.Published on Oct 13, 2023Updated on Feb 12, 2026122How do I turn on and sync multiple charts on a screen?
Unlike TradingView, which includes settings such as symbol, interval, crosshair, and time and date range synchronization, the multiple charts on our platform currently operate independently without synchronization. Additionally, order and position lines are not visible under multiple charts and can only be seen on a single chart layout.Published on Aug 9, 2024Updated on Sep 10, 202530How do I verify an individual account?
They must meet the following criteria: Include your full name, date of birth, issue and expiration date No screenshots of any kind are accepted Legible and with a clearly visible photo (sharp and non-blurry) All corners of the document must be visible Not expired Selfies They must meet the following requirements: Your entire face has to be placed within the oval frame Nothing obstructs your face, such as masks, glasses and hats.Published on Sep 25, 2023Updated on May 6, 202631,270How do I buy crypto and earn rewards?
What are the key dates? Join by: You must enroll in the campaign by March 11, 2026. Finish by: March 15, 2026 is the last qualifying date for this campaign. By this date, you'll need to have completed your first qualifying buy order (in order to receive the €5 reward in BTC) and a successful series of 4 consecutive buys (in order to receive the €45 reward in BTC). 4. What happens if I miss a day or if I don't complete my buy orders by the end of the campaign?Published on Feb 19, 2026Updated on Apr 6, 20263Crypto Tax Reporting (DAC8) FAQ
To ensure a smooth certification process, ensure your app is up to date.Published on Feb 23, 2026Updated on Mar 16, 20263How do I automate my trades?
Simply enter the amount you want to trade and launch the bot by selecting Create. You can customize the parameters by selecting Create custom parameters. Note: when you copy an existing bot and retain its parameters, you'll be notified if the original bot creator stops the bot or modifies its parameters. If you run a bot with custom parameters, however, it'll be treated as a bot launched by you. Launch the bot: check the details of your order in the Order Confirmation window.Published on Oct 1, 2024Updated on May 4, 202612What onboarding information is required for the government-owned enterprise?
Provide identifying information Provide identifying information for the government-owned enterprise, such as your institution’s legal full name, registration address, registration number, date of incorporation, principal place of business (if different from the registered address), institution type, and industry, amongst other pertinent and verifiable data.Published on Oct 13, 2023Updated on Apr 6, 202662