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How to solve the problem of encountering errors when logging in to wallet
This may occur if browsers like Google Chrome detect unauthorized changes to the extension’s local files and display a security warning. To protect your assets, please follow these steps: Make sure your computer and network are free of malicious software or unauthorized programs. Install and update antivirus software, and perform regular system scans. Download and log in to the wallet extension through our official website. If you’re using batch tools, download them only from trusted sources.Published on 15 Jul 2024Updated on 17 Nov 2025AnnouncementsGoogle Pay – Additional Terms
Service Relationship Google Pay is a service of Google LLC (“Google”). Google is not the issuer of the OKX Debit Card ("Card") and bears no responsibility for Card transactions or disputes. Token Provisioning & Removal Google creates a virtual card number (“token”) when you add the Card. We may refuse, suspend, or delete a token if we suspect fraud, you breach the Cardholder Agreement, or where required by law or card-scheme rules.Published on 8 Aug 2025Updated on 3 Oct 2025FAQ13How do I create passkeys? (web)
Alternatively, you can select Cancel and use your password insteadVerify with another device You'll be prompted to verify using a passkey on another device Scan the QR code with your other device to complete the verification Use another device to scan the QR code Note: to ensure a smoother user experience during passkey verification, we suggest using Chrome or Safari.Published on 16 Aug 2023Updated on 29 Jan 2026FAQ4,283How do I create passkeys? (app)
Android: Passkeys depend on Google services, so your device must be able to access Google. 2. Open the OKX app, go to menu, and select Account settings Select menu at the top left corner 3. Find the Security in the User center Select Security on the user center page 4. Select Passkeys Select Passkeys to continue 5.Published on 16 Aug 2023Updated on 1 May 2026FAQ13,200Introducing BRWL(Blockchain Brawlers) on OKX Jumpstart
Introduction About Blockchain Brawlers is a play-to-earn game created by WAX studios featuring a hilarious and entertaining cast of NFT characters. Overview Created by WAX Studios, Blockchain Brawlers is the rowdiest play-to-earn game in metaverse history, featuring a hilarious and entertaining cast of NFT characters.Published on 24 Mar 2022Updated on 17 Nov 2025AnnouncementsHow to fix passkey error 50162 on Android devices
Once this is done, proceed to the next step: deleting the damaged passkey in your Google Password Manager.How do I delete the damaged passkey in my Google Password Manager? Note: Delete the same passkey in Google Password Manager is a very important step. If you skip this step, any new passkey you create may still fail due to the previously corrupted passkey stored in Google. To delete the same passkey in Google Password Manager, please go to the Google Play Store app.Published on 8 Dec 2025Updated on 26 Dec 2025FAQ2,517How to fix Pay passkey error on Android devices
If the error still appears, continue with Method 2.Method 2: Remove the damaged Pay passkey from Google Password Manager If updating Google Play Services does not resolve the issue, your Pay passkey stored in Google Password Manager may be damaged.How do I delete the damaged Pay passkey in my Google Password Manager? To delete the same Pay passkey in Google Password Manager, please go to the Google Play Store app. Select your profile icon and sign in to your Google account.Published on 8 Dec 2025Updated on 17 Apr 2026FAQ404 Steps to Keep Accounts Safe
What is Google verification? Google Authenticator provides an extra layer of security. Google Authenticator is a software token that implements two-step verification services using the Time-based One-time Password Algorithm . How to active Google Authenticator Step 1 Please download Google Authenticator on App Store Step 2 Login your OKX account, and press “Security”- “Google Auth”-“Set”. It will show a OR code. Step 3 Open Google Authenticator App, and select “Account Setting”- “Scan barcode”.Published on 3 Oct 2017Updated on 17 Nov 2025AnnouncementsDisabling cloud sync on your authenticator app
Google Authenticator (iOS & Android): Open Google Authenticator and select the Profile icon in the upper right corner to check if you're logged into a Google account: Not logged in: cloud sync is automatically disabled, and no further action is required. Logged in: cloud sync is enabled by default. Log out of your Google account to disable it.Microsoft Authenticator Cloud sync is disabled by default.Published on 12 May 2023Updated on 24 Apr 2026FAQ4,725The Recommendations to Improve OKX Account Safety
Created second verification by binding Google Binding Google Authenticator Tutorial: a: Download and Install: Search Google Authenticator in App Store and install. b: Linking Google Verification: Users will get a secret key and make sure you have chosen to make the key Time based. Next step, a user is able to login OKX account and enter “Security”-“Google Auth”. It will show a QR code. Open Google Authenticator, select "+" to scan your QR code.Published on 30 Sept 2017Updated on 17 Nov 2025AnnouncementsPay Passkey FAQ
If the issue persists after resetting your Pay Passkey, it may be caused by an outdated version of Google Play Services, which is required to handle passkey and credential functions on Android devices. Solution: Open the Google Play Store. Search for Google Play Services. Update it to the latest version. After updating, try using your Pay Passkey again.Published on 28 Apr 2025Updated on 30 Apr 2026FAQ187How do I link an authenticator app?
For Android devices: Download the app from Google Play (your device must be able to access Google services). It's also available on other major app stores, including Huawei AppGallery, Xiaomi App Store, OPPO App Store, and vivo App Store. If Microsoft Authenticator isn't available in the app store on your device, try installing one of the app stores listed above first, then download it from there.How to link the authenticator app to your OKX account?Published on 29 Aug 2023Updated on 16 Apr 2026FAQ16,261How do I use a physical security key to protect my account?
., Google or Microsoft), losing access to the account could expose the authenticator.Published on 10 Jan 2025Updated on 12 Feb 2026FAQ18,809What should I do if facial recognition fails?
Google services issue If you see a blank page or a “Failed to connect to Google services” message, uninstall the app and reinstall it from the website. Then log in and try again. If the issue continues after trying the steps above, please contact customer support for assistance. If you’re unable to access your account on a new device, go to Contact customer support on the login page after receiving the prompt.6.Published on 11 Oct 2024Updated on 30 Apr 2026FAQ484How do I freeze my account? (App)
Select User Center at the top left corner Go to Profile and settings and select Security Find Account management, select Freeze account Select Proceed Select Freeze account You can freeze your account after selecting Proceed Note: it's required to bind with Google Authentication in your account before freezing it.Published on 22 Aug 2023Updated on 25 Mar 2026FAQ370