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How do I close my account? (web)
If you wish to keep using your account, select Keep account If you still want to close your account, select Close account 4. Select Reason to close account Instead of closing your account, you can also select to: Freeze account Migrate account View tutorials Reason to close account page 5. Select Continue to close if you still want to close 6.Published on 22 Aug 2023Updated on 15 Apr 2026459How do I close my account? (app)
Go to Settings, and select Close account Opening Close account page 4. Closing your account is permanent and irreversible. If you still want to close your account, select Continue to close If you still want to use your account someday in the future, select Freeze instead 5. Select Reason to close account Instead of closing your account, you can also select to: Freeze account Migrate account View tutorials Reason to close account page 6. Select Continue to close if you still want to close 7.Published on 22 Aug 2023Updated on 15 Apr 2026892Why wasn’t my spot margin position fully closed?
For example: BTC/USDT, where BTC is the trade currency and USDT is the quote currency: When you close a position with a limit order, the closing is based on the available assets. If you're at a loss and you proceed to select Close all, you may not be able to pay off your liability, which means you can't fully close the position.In isolated margin mode Position assets = quantities bought + margin balance.Published on 20 Mar 2023Updated on 20 Apr 20269Why did my perpetual futures open or close order fail?
If the quantity exceeds this limit, you won't be able to close the entire position at once. Please close your position in multiple market price orders. 4. One-way position mode In one-way position mode, close limit order can't be placed, and a prompt appears stating that smart reduce-only can't increase the position.Published on 31 Oct 2025Updated on 20 Apr 2026How do I close lead trades with a limit order and custom amount?
Trade > Lead trades Set the price and amount that you long for before closing the futures lead trade position Set a TP/SL for your order or close it with a market order Copy trading > My dashboard > Ongoing Open the Copy trading page to start closing your futures lead trade position Select the Close all button to close your futures lead trade positionHow do I set a take profit and stop loss?Published on 5 Dec 2023Updated on 9 Feb 20262,263How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on 28 Nov 2024Updated on 10 Sept 202512How do I use spot margin trading? (App)
Close Close: select Positions and select the specific position you want to close > select Close > Enter the price or select Market Price > Enter the desired amount > Close Note: you can also choose the Take Profit(TP) and Stop Loss(SL) method to stop the position. This helps to SL or TP in a timely manner.Published on 20 Mar 2023Updated on 20 Apr 2026220How do I migrate my email address or phone number to another account? (web)
Please read it carefully and check the agreement boxes Read through the consequences of closing the account Select close account and Yes, I'm sure to confirm the request Enter the 2FA code to complete the request Note: Transfer all the assets before migrating email from the other account, which will be closed to prevent data and asset loss. You're not allowed to withdraw your assets after the account is closed.Published on 22 Aug 2023Updated on 1 Apr 2026387How do I migrate my email address or phone number to another account? (app)
Please read it carefully and check the agreement boxes Read through the consequences of closing the account Select close account and Yes, I'm sure to confirm the request Enter the 2FA code to complete the request Note: Transfer all the assets before migrating email from the other account, which will be closed to prevent data and asset loss.Published on 22 Aug 2023Updated on 17 Apr 2026592Copy traders FAQ
Manual closure by copy trader Copy traders can close positions in the following ways: Option 1: On the app: Assets > History > Trading > Open orders > Close On the web: Trade > Copy trading > My trades > Close Option 2: Trade > Positions > select a specific position to close On the app: find "Positions" on the Trade page On the web: find "Open Positions" on the Trade page Manual closure by lead trader Lead traders can close lead positions in the same way they’d close a regular position.Published on 1 Sept 2023Updated on 6 Apr 2026182Copy trading FAQ
Can lead traders close positions with limit orders or partially close a position in copy trading? Currently, lead traders can close positions using limit orders, or close positions at market prices by navigating through Trade > Marketplace > My lead trades > Settings. Lead traders can close positions in batches at market price by order, or choose to close all positions at market price at once.18. What are the leverage and position limits for copy trading?Published on 15 Sept 2023Updated on 20 Apr 2026686Why is my deposit/withdrawal suspended?
It's recommended that you pay close attention to our latest announcement for updates on the status and service resume, so you can stay informed and resume operations as soon as possible. You can also reach out to the project's support team if you need further assistance.Projects ceasing operation (Deposit/withdrawal suspension) On the occasion of project ceasing operation due to operational/financial difficulty, we'll suspend or close the deposit and withdrawal of its token.Published on 31 Aug 2023Updated on 26 Jan 20261,003X Layer upgrade and OKT/OKB asset handling FAQ
The platform will automatically convert your OKT to OKB based on the average closing prices between July 13 and August 12, 2025.The current price of OKB is relatively high. Why not exchange OKB for OKT at this price? Starting from August 15, 2025, OKT held by users will be automatically converted to an equivalent amount of OKB based on the average closing prices of OKB and OKT on the platform from July 13 to August 12, 2025.Published on 13 Aug 2025Updated on 29 Jan 202628Trading Fee Rules FAQ
For futures and options trading, the realized profits in historical positions include closed profits, funding fees, and trading fees, whereas the profits from historical orders only include closed profits. For example, after closing the following position: From the historical orders list, the opened and closed trading fees are both -0.03 USDT, and the closed profit is +0.46 USDT.Published on 22 Mar 2024Updated on 15 Apr 20261,081Lead traders FAQ
Positions can only be closed at the market price, and traders can’t customize the amount that they close. You can close all positions under one contract in the Positions option, or close individual orders under the Copy trading option. On one-way mode, if a trader holds a contract with a certain position, they can’t place any order in the opposite direction. For example, if a trader holds a BTCUSDT long position, they won’t be able to directly place a BTCUSDT short order.Published on 6 Sept 2023Updated on 28 Mar 2026119