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What do I need to do when I change my country of residence?
Before following Guide A or Guide B below: Open the OKX app and go to Menu Go to your Profile Tap Country/Region Guide A Select Next to proceed to the selecting process of your country/region of residence Proceed to select Next to be able to change your country/region of residence Select your new country/region of residence from the available list and select Confirm Select your country/region of residence before confirming it You'll be redirected to a guide page and you have to complete the relevantPublished on 10 Apr 2025Updated on 16 Mar 2026618How do I link an authenticator app?
It's also available on other major app stores, including Huawei AppGallery, Xiaomi App Store, OPPO App Store, and vivo App Store. If Microsoft Authenticator isn't available in the app store on your device, try installing one of the app stores listed above first, then download it from there.How to link the authenticator app to your OKX account? Once the app is downloaded, you'll need to link it to your OKX account.Published on 29 Aug 2023Updated on 16 Apr 202616,282How do I unlock my deposit when the Travel Rule additional verification is required?
Fill in all the necessary sender's information Under certain circumstances, you're required to select your sender's country or region of residence in the Country/region field Once your additional verification is successful, your deposit will be unlocked3. a) ii. If you're buying crypto with a debit or credit card via a third-party channel (for example, Simplex / Banxa / Alchemy Pay etc.)Published on 29 Apr 2024Updated on 17 Apr 2026200How do I register an account on OKX?
Example use case: A user might be a citizen of Country A but living in Country B. What determines their eligibility to use our platform is Country B (residence) and whether we support operations under the legal entity for that jurisdiction — not just their citizenship status.How do I sign up using a referral code? You can sign up using either: a referral link shared by a friend, or a referral code entered during registration.Published on 23 May 2024Updated on 27 Apr 202627,679A beginner's guide to identity verification
This type of ID may not be supported for identity verification in your country. If you believe it should be supported in your country, please contact customer support.4. What are acceptable forms of government-issued ID? A government-issued ID is a type of identification that is officially issued by the government and legally accepted as identity. This may may vary depending on your country or region, so please ensure you’re submitting a valid form of ID that meets local requirements.5.Published on 25 Sept 2023Updated on 30 Apr 20266,468Google Pay – Additional Terms
Jurisdiction Limits The Card cannot be added to Google Pay accounts registered in countries where crypto-linked cards are restricted. If you relocate, you must delete the token and re-enrol once your new address is verified. No Warranty Google Pay and the tokenised Card are provided “as is” and without warranties.Published on 8 Aug 2025Updated on 3 Oct 202513How do I verify an individual account?
Open the User Center pageIdentity verification Basic info Country of Residence Nationality Local Language name (if applicable) Full name Date of birth ID number ID type Residential address ID documents We accept valid government-issued IDs from eligible countries that meet your region's requirements (e.g., passports, driving licenses, etc).Published on 25 Sept 2023Updated on 6 May 202631,297Why did my identity verification fail?
Country/Region Not Supported Our services are not available in all countries or regions. Certain jurisdictions are restricted or may only receive limited services. OKX ceased to provide centralized virtual asset trading services to Hong Kong residents on 31 May 2024. OKX Web3 (self-hosted wallet) services are not affected and will remain available to Hong Kong users.Published on 5 Sept 2023Updated on 24 Apr 202611,564How can I switch the site to my preferred language?
Our goal remains to offer a localized language experience in every supported country once this becomes possible. Note: for certain regions such as the United States and the United Kingdom, English is the only available language option and you can’t switch to other languages.On the app Adjust the language settings by navigating to Menu before selecting Account Settings.Published on 15 Jan 2026Updated on 8 May 202625OKX Trading Rebate Card - Terms and Conditions
With OKX Rebate Card, you can get trading fees rebated back on our products that are available in your country and permitted by local regulations. (Only applicable to countries where Rebate Card is available)How does it work? Each rebate card has its face value and valid usage period. Once rebate card is granted to your account (Rewards Center > My Rewards), your corresponding daily trading fees (00:00 to 23:59 UTC+8) will be distributed to your Funding Account in USDT within the next day.Published on 9 Oct 2023Updated on 8 Jan 2026365What's OKX Affiliate Program?
The trader’s country/region of residence is a non-commissionable country/region. The trader is a market maker or broker. The trader’s transaction fee level reaches VIP5 or VIP6, and the monthly commission cap of 100,000 has been reached. For traders at VIP7 or above, commissions are not applicable. The trader uses a managed sub-account. Non-Chinese affiliates cannot earn commissions from Chinese traders' transactions.Published on 27 Sept 2023Updated on 21 Apr 20263,257Why is my deposit locked?
Additional information such as, but not limited to, country of residence may also be required. Depending on your local law and regulations, your transaction may remain locked until you provide the information required of the person who sent you the fund. For more details, you can find it in the Travel Rule FAQ. Learn more about How do I unlock my deposit when the Travel Rule additional verification is required?3.Published on 19 Dec 2023Updated on 24 Apr 2026981How do I buy crypto with my cash balance?
If you do not see this option in your account, this feature may not be supported in your country or region.Published on 16 Nov 2023Updated on 30 Apr 2026365Copy trading FAQ
What countries or regions currently don't support copy trading? The following countries and regions currently don't support copy trading: Hong Kong, Singapore, Cuba, Iran, North Korea, Crimea, Malaysia, Syria, United States, Canada, United Kingdom, Bangladesh, Bolivia, and Malta.3. What fees do I need to pay when copying trades using copy trading? Trading fees will be the same as the regular fees for your trading tier. No other transaction fees are charged, but you'll pay a profit share.4.Published on 15 Sept 2023Updated on 20 Apr 2026686What is the New User Full Rebate Program?
Users from the following countries or regions (subject to verification information) may not be eligible to participate in this campaign: please refer to clause 3 of OKX's risk and compliance disclosure.Published on 16 Mar 2026Updated on 11 May 20263