Self-service tool For quick access, click the button below:On the appI remember my login password Open your OKX app and select Menu Open Menu page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authentication

Trojan horse viruses can grant hackers remote control of your device — often where your critical accounts are already logged in. Once inside, attackers may perform unauthorized actions, such as transferring funds, changing account settings, or accessing private data. Infected devices also expose stored login credentials and personal data, giving hackers access to a wide range of services beyond your original account.How does a Trojan horse infect your device?

Passkeys allow you to enjoy password-free login without authentication codes. It's the most secure option to protect your account, and you can use your biometrics or a USB security key to log in. Once the passkey feature is activated, at least one passkey must always remain linked to the account.

They then use one of two methods to deceive users into granting them access: Method Description Impersonate official customer service representatives Scammers claim that the order cannot release coins, tricking users into scanning QR codes or providing verification codes, including authorizing login on new devices. These codes may grant unauthorized access to the victims' accounts or authorize logins on new devices.

Select Help Center on the login page Select the icon at the top right corner Select ticket center > Help icon on the login page Select Join video call appointment Enter the authentication code that is sent to your email and join the video call Enter the authentication code in order to join the video call Note: after your contact email is verified, you'll receive ticket updates via email.

This change is designed to deliver better value across our VIP tiers.What's changing For VIP Level 1–6 members, the reclassification does not affect your trading fees on XAUT-USDT. For VIP Level 7–9 members, taker fees will decrease, though market rebates for this pair will be adjusted accordingly. No action is needed. The new fee schedule will apply automatically starting May 19.Questions? For questions, contact your Relationship Manager or VIP support. Thank you for your continued support.

If you're unable to sign in, please contact OKX assistance on the login page. If you're unable to pass facial recognition, please refer to: What should I do if facial recognition fails? Two-factor authentication can't be turned off. If you have further questions, please check the following relevant articles: I haven't received the SMS code How do I change my login password?

We’re unable to provide information about another user’s account, even if the request comes from a friend or family member. If someone you know is unable to log in to their OKX account, please ask them to contact us directly via OKX Assistant using guest mode from the login page or Support Center.How do I view ticket details, conversation history, and reply to a support ticket? You can view and reply to your support ticket through the OKX app or OKX website.

If so, reset them to secure your account.If you plan to use a Passkey in the future, you can also add a new one at any time.Learn more about Passkey here.Third-party login account (Google + Apple ID + Telegram + OKX Wallet) Unlink your third-party login by using social media.

On the web Open OKX website and login to your account, go to Profile and select Sub-accounts Select +Create sub-account, then fill in Login name and select Account type Standard sub-account: you can separate your funds to run different trading strategies by depositing and transferring funds into your sub-account. However, you're not allowed to perform withdrawals. Managed trading sub-account: you can entrust your sub-account to a professional trading team.

You can skip this step if you have already added a card Provide your card details to add your debit card, then select Next Provide your billing address, then select Next Complete the debit card verification process Note: you'll have 60 minutes to complete your debit card verification before completing your order.

If you’re unable to access your account on a new device, go to Contact customer support on the login page after receiving the prompt.6. Facial recognition unavailable due to too many login attempts If you see a "You've reached the maximum number of attempts" message and can't log in or complete facial recognition, tap Contact Support and our support team will help you resolve this.

On the web Login to your OKX main account and go to Transfer via one of the following: Profile > Sub-accounts, find the sub-account that you want to transfer funds and select Transfer Assets > My assets, select Transfer > Main and sub-account Assets, select Transfer > Main and sub-account Select the Sub-account you would like to transfer and your preferred crypto in Asset.

Passkeys allow you to enjoy password-free login without the need for verification codes while being the most secure option to protect your account. Once the passkey feature is activated, at least one passkey must always remain linked to the account. You can reset the existing passkey or add a new one before removing any passkeys you no longer wish to keep.

If you've mobile verification enabled for logins, you can still log in without it. Start logging in and select Switch verification method (in the app) or Call me instead (on the web). You'll then be able to log in with voice, email, or authenticator app code depending on the platform. Switching verification method in the app Switching verification method on the webI want to reset my phone number You can reset your phone number completely, both in your OKX account and on the login page.