All
FAQ
Announcements
Product documents
How do I deposit USD with a debit card?
If the issue persists, you can contact your bank to learn more or contact us here.6. I received a verification code while trying to complete a transaction. Where do I get this code from? This code is generated by the issuing bank and is part of the 3-D secure authentication process, which helps to keep your card secure. You can enter the code you received from your bank to complete the transaction.7. My card transaction was declined, but I still see money deducted. When will I get my refund?Published on Mar 2, 2026Updated on Mar 2, 20261How do I buy crypto with debit cards?
If the issue persists, you can contact your bank to learn more or contact us here.6. I received a verification code while trying to complete a transaction. Where do I get this code from? This code is generated by the issuing bank and is part of the 3-D secure authentication process, which helps to keep your card secure. You can enter the code you received from your bank to complete the transaction.7. My card transaction was declined, but I still see money deducted. When will I get my refund?Published on Sep 13, 2024Updated on Feb 19, 20267How do I change my phone number?
We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly. Select Change phone number and follow on-screen instructions to enter your phone number in the New phone number field Note: it's mandatory to link both your phone number and email during the authentication setup. We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly.Published on Sep 7, 2023Updated on Apr 30, 20266How can I do spot trading with the Jupyter Notebook?
Learn more on how to access our market data and refer to the code below. 1 import okx.MarketData as MarketData 2 flag = "1" # live trading: 0, demo trading: 1 3 marketDataAPI = MarketData.MarketAPI(flag=flag) 4 result = marketDataAPI.get_tickers(instType="SPOT")print(result)6. How can I read the available trading pairs?Published on Sep 29, 2023Updated on Sep 10, 2025554How do I update my email?
We'll send a 6-digit verification code to both your new and current email. Enter the code accordingly.Published on Sep 6, 2023Updated on Oct 15, 20253How do I change my email?
We'll send a 6-digit verification code to both your new and current email. Enter the code accordingly.Published on Sep 6, 2023Updated on May 5, 20264,124Crypto profit & loss analysis (PnL) FAQ
The historical data is recorded from November 6, 2020. Cryptos held before this date and not sold will be calculated at the price of 00:00 on November 6, 2020.10. What are the average cost price and cumulative cost price? The cumulative cost price includes both unrealized PnL and realized PnL when calculating returns.Published on Apr 3, 2026Updated on Apr 6, 2026How do I buy crypto and earn rewards?
They’ll be available to trade or withdraw after 60 days.I opted-in and made a purchase, but I still don't have my rewards. What should I do? If you have opted in and made an eligible purchase but still haven't received your reward, please reach out to our OK Assistant for help. Learn more about the terms and conditions of this campaign here.Published on Dec 29, 2025Updated on Jan 29, 20263I haven't received the SMS code
Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app. If you can't log in, switch to other alternatives, see the steps below to know how it's done.On the app Select Didn't receive anything?Published on Aug 16, 2023Updated on Feb 9, 202627Convert FAQ
If you can't find your desired crypto, it may not be supported at the moment.6. Can I convert my crypto to cash using this Convert feature? No, the Convert feature is designed exclusively for swapping one crypto for another (for example, Bitcoin to Ethereum). It doesn't support conversions to fiat currency such as USD. To cash out your crypto, you can use the Sell crypto feature, which allows you to sell your holdings and receive the equivalent value in your local currency.Published on Sep 5, 2024Updated on Apr 1, 2026912How do I check my deposit progress?
You can download data for the past 6 months, the past year, or a custom time period, with data available from February 2021 onwards. For detailed instructions, please refer to How do I download my account statements? The deposit page displays the number of block confirmations required for deposits and withdrawals. If the number of confirmations is below the withdrawal requirement, the relevant assets will be temporarily unavailable for withdrawal or P2P trading.Published on Aug 13, 2023Updated on Apr 15, 20268,913What should I do if I mistakenly withdraw crypto via the wrong network?
Paste the deposit address you copied from your exchange account 6. Enter the amount and select Next to review your send details and select Confirm to complete the process of retrieving the assets Web 1. Import your third-party wallet into OKX Web3 wallet via seed phrase or private key. Learn more on how to import the wallet on OKX Connect your Web3 wallet on okx.com 2. Log in to your OKX exchange account, and select Assets > Deposit 3.Published on Jan 21, 2025Updated on Apr 3, 2026How do I view Profit and Loss (PnL) and switch PnL display?
Once expanded, you can view total PnL across different time periods — 1 day, 1 week, 1 month, 6 months, and 1 year. Up to 1 year of cumulative PnLs are available. Select the ">" icon next to PnL to view Spot PnL and Futures PnL separately.Why would I want to switch between PnL value and percentage display? Switching between PnL value and percentage allows you to view your performance in different ways: Value: Shows the actual profit or loss in the currency you are trading.Published on Jul 7, 2024Updated on May 9, 202647How do I close my account? (web)
Select Continue to close if you still want to close 6. Select I understand after checking what'll happen to Your account, Your personal information, and Your orders after closing your account and select Next Read the information about what'll happen after you close your account 7. Review your account assets in Trading, Grow, OKX account balance, Web3 wallet balance (if your wallet is connected to your exchange account), untradable assets, and select Continue 8.Published on Aug 22, 2023Updated on May 4, 2026460What's the Spot Grid bot and how do I use it?
Grids: 6 Total Investment: 10000 USDT The bot will deploy 10000 USDT across the grids This amount will be reserved specifically for this bot in the user's account Based on these parameters, there could be two different sets of grids based on grid mode: Arithmetic - Each grid has an equal price difference The grid gap will be (120,000 - 90,000)/6 = 5000 Making grid levels to be 90,000, (90000+5000 = 95000), (90000+2*5000 = 100000) and so on Arithmetic grid trading setup with 5.56%–4.35% returns acrossPublished on Oct 3, 2025Updated on Nov 17, 20258