All
FAQ
Announcements
Product documents
How do I remove my debit or credit card?
Select the Cash tab, then select your cash currency. Select Visa/Mastercard as the deposit method. Tap Select next to your card info, then select Manage. OKX web deposit page with Visa/Mastercard and Select option Tap the remove icon next to the card you want to remove. OKX web deposit from panel with saved card and remove option Select Remove to confirm.On the app Open your OKX app and go to Deposit. Follow the instructions to select your cash or crypto currency. Select Visa/Mastercard.Published on 21 Apr 2026Updated on 30 Apr 20261How do I use Merchant Coupon Code?
No cash value: Cannot be exchanged for cash, credit, or crypto. Merchant handles redemption: If you face issues, report it directly from the coupon detail page.What if I can't access or use the coupon? If you're having trouble with a code: Open the Coupon Detail Page Select I’m having an issue with the code option or review the coupon's specific terms for more infoFAQ1. Can I use the same coupon more than once? No, each coupon is for single-use only.2. Where can I check the coupon's validity?Published on 19 May 2025Updated on 24 Mar 202620How can I do spot trading with the Jupyter Notebook?
For spot trading under spot or spot and futures mode, please set tdMode='cash'. For spot trading under multi-currency margin or portfolio margin mode, please set tdMode = 'cross'. You'll find below a quick explanation of how to figure out what mode your current account is configured as.9. How can I figure out what mode my current account configured as?Published on 29 Sept 2023Updated on 10 Sept 2025554USDG on X Layer FAQ
USDG is backed 1:1 with cash and cash equivalents and is designed for compliance from the ground up. It aligns with leading global regulations like Singapore's Monetary Authority of Singapore (MAS) and Europe's Markets in Crypto-Assets (MiCA) frameworks. USDG is issued by regulated entities like Paxos Digital Singapore, offering the transparency and oversight that users deserve.Published on 21 Oct 2025Updated on 18 Dec 202513How do I avoid scams from off-site communication in P2P transactions?
After completing the cash transfer process, then only click "I have paid" inside our platform. Use and verify your Anti-Phishing Code for email authenticity. Click Appeal immediately if anything seems suspicious.What do I need to do If I’ve been scammed? Always use the Appeal button directly on your P2P order before canceling. Keep all evidence safe—this includes chats, payment receipts, fake emails, and the order ID.Published on 11 Sept 2025Updated on 26 Sept 202515Crypto available for withdrawal FAQ
You can convert the unavailable funds back to cash and withdraw the equivalent value of recently deposited cash (in local currency) to your linked bank accounts. Note: this function is unavailable in certain regions.Can the hold be removed early? The hold is applied automatically by our risk system and cannot be manually removed or shortened by the support team.Published on 25 Jan 2024Updated on 9 May 20263,689Convert FAQ
Can I convert my crypto to cash using this Convert feature? No, the Convert feature is designed exclusively for swapping one crypto for another (for example, Bitcoin to Ethereum). It doesn't support conversions to fiat currency such as USD, EUR, or GBP. To cash out your crypto, you can use the Sell crypto feature, which allows you to sell your holdings and receive the equivalent value in your local currency.Published on 27 Sept 2023Updated on 15 Apr 20261,497USD-margined futures FAQ
You can select different settlement currencies by going to your sub-account > trade settings > USD-M settlement currency. You cannot change the settlement currency if you have open orders or positions in USD-margined futures. If you haven’t made a selection, USDC will be used as the settlement currency by default.Published on 13 Oct 2025Updated on 4 Mar 202625How can I protect myself from scammers?
Does OKX hold crypto or cash? We only hold onto the seller's crypto once the order is made, for security (otherwise known as escrow). Escrow is a legal term used when a third party holds the assets in a transaction until an agreement has been met between the buyer and the seller. We don't hold onto cash or freeze any payments from the buyer as the payment is made offline — from card to card (or from wallet to wallet).Published on 21 Aug 2023Updated on 3 Mar 202612,183Event Contracts FAQ
At expiry, the contract is automatically settled — no manual action required: Correct judgment: Each share is redeemed for 1 USDT, minus a settlement fee Incorrect judgment: Shares become worthless; no settlement fee is charged Example (BTC price event, held to settlement): A user buys 100 Up shares at 0.40 USDT.Published on 16 Apr 2026Updated on 6 May 2026How do I connect my Keystone Hardware Wallet to OKX Wallet?
Supported Chains (Compatible with Keystone): App: EVM, ETC, Bitcoin, Litecoin (LTC), Bitcoin Cash (BCH), Dash (DASH) Browser extension: EVM, Bitcoin Features: Send, Receive, Swap, and so on.Getting Started To get started, you may prepare the following: Keystone hardware wallet Get ready with your Keystone 3 or Keystone 3 Pro hardware wallet. OKX app Open the OKX official website, and download the OKX app. You can also search OKX on the App Store or Google Play.Published on 8 Nov 2023Updated on 2 Mar 202612,792How do I buy Tether (USDT) with Raast?
Raast employs cutting-edge technology such as blockchain and biometric verification to give banks and other financial institutions a quick, safe, and dependable method of transferring cash. It's intended to enhance the entire banking experience for clients while also allowing companies to function more effectively.How does one use Raast? To utilize Raast, one must have an active bank account that is connected to the Raast network.Published on 4 Apr 2024Updated on 8 May 2026344What is OKX DEX Aggregator+?
Wait for settlement. The Solver executes your trade on-chain. Settlement times vary by chain: Chain Total transaction time Ethereum ~30–60 seconds Base ~30–60 seconds BSC ~10–30 seconds Arbitrum ~10–15 seconds 6. Once confirmed, you receive your tokens. You can view the transaction details in your order history.Special case: swapping with ETH ETH isn't an ERC-20 token, so it can't be used directly with the Intent settlement contract.Published on 20 Apr 2026Updated on 30 Apr 20267Why do I have to trade on OKX Liquid Marketplace?
It provides liquidity-as-a-service (LaaS) allowing traders to tap into endless liquidity through an execution layer that automates trades and settlements off the order book. It allows them to: Improve their derivatives trading workflow with end-to-end automated execution and instant settlement. Maximize their capital efficiency with lower margin requirements and offset risk between spot and derivative positions.What does the OKX Liquid Marketplace offer me?Published on 13 Mar 2024Updated on 30 Oct 202516What are the spot trading guidelines for copy traders?
On the settlement day, we'll calculate the total PnL over the whole settlement period. The actual profit-sharing amount will be sent to the lead trader's funding account. If the withholding amount is greater than the actual profit-sharing amount, the difference will be returned to the copy trader's trading account. Profit-sharing will only be settled if a copy trader isn't copying any ongoing trades from a lead trader.Published on 6 Nov 2023Updated on 3 Mar 2026283