Select Uninstall updates After the updates are removed, scroll down and select App details to open the Google Play Store page. Scroll down to find 'App details' Select Update and wait for the update to complete. Update the app Restart your device (this step is important). Return to OKX and retry your actions.

Select Uninstall updates After the updates are removed, scroll down and select App details to open the Google Play Store page. Scroll down to find 'App details' Select Update and wait for the update to complete. Update the app Restart your device (this step is important). Return to OKX and try passkey verification again.

(Android) You can go to the authenticator linking page and select the small gray text at the bottom labeled Google Authenticator to download it. To link an authenticator, open the OKX app and go to: Home page > select Main Menu at the upper left corner > select Profile & Settings > Security > Authenticator App.3. Why does the email prompt you to unlink when linking a new authenticator? When you link a new authenticator, the system will automatically unlinks the previous authenticator.

OKX Expiry futures are contract products settled in digital assets. Users can choose Long (Buy) or Short (Sell) to profit from the rise or fall in digital asset prices. Expiry futures have fixed settlement periods. The expiration date of an expiry futures can be referenced in the contract name, such as BTCUSD-26SEP25, which means the contract expires on September 26, 2025.App1. Fund transfer OKX...

Clear cache or app data For Android: Go to Settings. Select Apps. Choose the OKX app. Tap Storage. Select Clear Cache. If the issue continues, you can also select Clear Data (this logs you out but may resolve deeper bugs). For iOS: iOS doesn’t provide a direct cache-clearing option. Instead, delete and reinstall the app to refresh stored data.4.

Here are some possible reasons for a cross-chain bridge failure: App not updated: please make sure your App is updated to the latest version. Reminder: Always keep your password and seed phrase safe. We do not store your password or seed phrase — if they are lost, we will not be able to help you recover them, and you may risk losing access to your assets.

For Android devices: Download the app from Google Play (your device must be able to access Google services). It's also available on other major app stores, including Huawei AppGallery, Xiaomi App Store, OPPO App Store, and vivo App Store. If Microsoft Authenticator isn't available in the app store on your device, try installing one of the app stores listed above first, then download it from there.How to link the authenticator app to your OKX account?

On the App: There are 2 ways to make a deposit to your account: Open your OKX app, select Deposit crypto Opening Deposit page from Homepage Open your OKX app, go to Assets > Select Deposit > Deposit crypto Opening Deposit page from Assets Select the crypto that you want to deposit, then select the Deposit network Deposit details will then automatically generate In the Deposit account section, you can select whether to deposit funds into your Funding or Trading account Select the OKX account that

If you haven't set up a passkey: Phone + authenticator app (if bound) + email3. How is multi-factor verification performed during withdrawals? If your phone number, email, and authenticator app are all bound, you will need to complete authenticator app and email verification during withdrawal. SMS verification can't be used in this case.4. What if I don't receive the verification code? If you do not receive a verification code, please refer to I haven't received the SMS code5.

Before you create a passkey, make sure you at least have: A mobile device with iOS 16.0.0+ or Android 7.0+, or A USB security key that supports the FIDO2 protocol Note: iOS: Requires iOS 16.0+ and the system Passwords app. Update iOS or reinstall the app if needed. (The standalone Passwords app requires iOS 18+.) Passkeys can sync across devices using the same Apple ID. Android: Passkeys depend on Google services, so your device must be able to access Google. 2.

If your account is compromised, the extra layer of protection will prevent you from withdrawing funds to any unauthorized addresses.Getting started Open your OKX App, go to Assets > Withdraw > Select Withdraw crypto > Select crypto 2. Select Address book > Tap Address Settings icon in the top-right corner 3.

Please check your profile settings and ensure that you don't enable it in the app settings while using Microsoft Authenticator. iOS: Open Microsoft Authenticator, select Settings, and toggle iCloud Backup off. Android: Open Microsoft Authenticator, select the More button in the upper right corner, select Settings, and toggle Cloud Backup off.Install the authenticator app on a separate device (optional) For added security, install your authenticator app on a device without the OKX app installed.

Why did my passkey stop working after reinstalling the Android app? On Android, uninstalling and reinstalling the app clears local security data, including your passkeys. As a result, previously bound passkeys become invalid, and you'll need to bind your passkey again after reinstalling. To prevent this in the future, update the app directly through the Google Play Store instead of uninstalling it. Updating the app keeps your existing passkey active.

Why can't I take screenshots on the desktop app? If you're unable to take screenshots in the desktop app, you may right-click on an empty area of the desktop app and enable screen sharing protection.Other issues If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your browser.Clear cache or DataFor Android Go to Settings > Apps > OKX app > Storage.

APP 01] [Image] Select [Modify Authenticator App] — copy the key, open your authenticator app (Google Authenticator App) to complete the addition — [Next] — enter [SMS code], [New Authenticator App code], then tap [Submit] to complete. [Image row: How to modify the authenticator app? APP 03] Note: Withdrawals and C2C selling are not allowed within 24 hours after modifying the authenticator app (Google) code.