What is trigger order?
This FAQ covers how trigger orders work on Buy/Sell, how to place and manage them, and what happens when an order is triggered or fails.
Basic introduction
What's a trigger order on Buy/Sell?
A trigger order is a buy or sell instruction that activates only when the market price of your chosen token reaches a target price you set in advance. Once that price is reached, we automatically place the order on your behalf — no need to watch the market yourself.
How is a trigger order different from an instant buy or sell?
An instant buy or sell executes immediately at the current market price. A trigger order stays pending until the market reaches your trigger price, at which point we executes it. Use a trigger order when you want to buy at a lower price or sell at a higher price than what's currently available.
Which tokens and payment methods are supported for trigger orders?
Trigger orders are available for supported CeFi tokens on simple-mode Buy/Sell.
For buying, you can pay with your balance or a supported stablecoin. For selling, proceeds are credited to your balance.
Note: Apple Pay, Google Pay, debit/credit cards, and PayPal are not supported for trigger orders.
Placing a trigger order
How do I place a trigger buy/sell order?
Follow the steps below to place a trigger buy order.
Go to Menu > select Buy or Sell under trade section.
Choose your preferred assets
Select the order type dropdown and choose Trigger order.
Enter your trigger price.
Note:It must be at least 2% below the current market price.
Use quick-select buttons (–5%, –10%, –15% below market price) to help you set a trigger price faster.
Enter the amount you want to buy
Note: use the swap button to toggle between fiat/stablecoin and token units.Select your payment method.
Select Preview to review your order details.
Select Buy/Sell to submit.
Note: your order stays pending until the market reaches your trigger price.
Will my order execute at exactly my trigger price?
Not necessarily. The trigger price activates the order — it isn't a guaranteed fill price. Once the trigger condition is met, we submit a market order at the prevailing price at that moment. The actual execution price may differ from your trigger price, and the gap can be larger during periods of high volatility or low liquidity. The built-in 5% price protection bounds how far this difference can go.
Price protection
What's the 5% price protection on trigger orders?
Every trigger order includes a 5% protection threshold to prevent execution at a significantly worse price than expected:
Buy orders: the order won't execute if the quoted price is more than 5% higher than your trigger price.
Sell orders: the order won't execute if the quoted price is more than 5% lower than your trigger price.
If the threshold is exceeded, the order is automatically cancelled and you'll receive an email notification.
Managing your trigger orders
How long does a trigger order stay active?
Trigger orders are Good Till Canceled (GTC) — there's no expiry date. An order stays active until it triggers and executes, you cancel it manually, or it fails. Make sure you have sufficient funds and a valid payment method in place for when your order triggers.
How many trigger orders can I have open at once?
You can have up to 50 pending trigger orders at the same time. To place a new one once you've reached the limit, cancel an existing pending order first.
How do I cancel a trigger order?
You can cancel an order only while its status is Pending.
Open the Activity tab.
Locate the trigger order and select it to open the order details page.
Select Cancel order and confirm in the prompt.
A confirmation message appears once the cancellation is processed. Once an order has triggered, completed, or failed, it can't be cancelled.
Can I edit a trigger order after placing it?
Editing isn't available in this release. To change the trigger price or order amount, cancel the existing order and place a new one.
Where can I find my trigger orders?
Go to Activity to view and manage your trigger orders.
Simple mode: a trigger order entry appears in the upper-right corner of the Activity tab. Select it to see all pending orders and past activity.
Advanced mode: go to Activity › Orders tab › Buy/Sell sub-tab. This sub-tab only appears if you have at least one trigger order.
Note: cancelled orders don't appear in past activity. Completed orders show without a status label; failed orders show with a Failed label.
Order status and notifications
What statuses can my trigger order have?
Pending — Your order is placed and waiting for the market to reach your trigger price.
Completed — Your trigger price was reached and the order executed successfully.
Failed — The order couldn't be executed. The reason is shown on the order details page.
Cancelled — You manually cancelled the order.
Will I be notified about my trigger order?
Yes. You'll receive a push notification and email for each of these events:
Order placed
Order completed (executed)
Order failed (with the reason included)
Order cancelled
Tapping a push notification takes you directly to the order details page.
Why did my trigger order fail?
What are the common reasons a trigger order might fail?
Here are the most common causes, the message you'll see, and what to do:
5% protection threshold exceeded - Place a new order when market conditions are less volatile.
Insufficient balance - Top up your balance and place a new order.
Token delisted - The order can't be retried. Choose a different token.
Payment method invalid or expired - Update your payment method and place a new order.
Payment method limit reached - Try a smaller amount or a different payment method.
For the full failure reason, open the order details page in Activity.
Important note
Crypto products involve significant risk. Prices can go up and down, and you may get back less than you put in. This article is for informational purposes only and is not financial, investment, or tax advice. Please do your own research and seek independent advice before making any investment decisions.